Globalscape Support

Globalscape is dedicated to providing its customers with excellent support. If you have a support question, please call our support team in San Antonio, TX at +1 210 366 3993, Monday - Friday, 8am to 6pm CST. (24/7 support available with a Platinum Support plan.)

Limitations On Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. At this time, personal technical support is available in English and Spanish only. For assistance in other languages, please visit the User Forum. Technical support is provided in accordance with the Globalscape End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software. For help in those areas Professional Services may be available.